• UX Lead, Manager

    Job Locations US-Washington DC
    Client Services
    Regular Full-Time
  • Overview

    Interested in working with talented people to help develop innovative solutions to some of society’s most complex and challenging problems?  We are Guidehouse, a leading consulting firm serving the public sector and commercial clients with specialized capabilities in strategy, technology, and risk management.  You may not yet know our name, but we have a rich history.  Guidehouse is a combination of PwC’s former public sector practice and Navigant’s deep expertise in energy, financial services and healthcare.


    We offer an exciting, fast-paced environment that fosters intellectual growth and rewards individuals based on impact, not tenure. Our firm is at the forefront of an emerging model solving complex problems that stretch across government and private companies, affording our people the opportunity to be on the cutting edge of the consulting profession. By focusing on markets facing transformational change, technology-driven innovation, and significant regulatory pressure, our employees also develop and deploy world class knowledge and problem solving that leads to breakthrough solutions.


    Guidehouse is seeking a highly motivated, creative and inspirational User Experience Lead to build and drive best-in-class user experiences while providing strategic direction for all aspects of user experience design.

    You will be responsible for building and leading a team of UX designers to support product initiatives, communicate and present across all levels of the organization, and work with multiple cross-functional teams. You will serve as point of contact for clients on large digital engagements, and envisioning creative, innovation solutions to complex business problems. This candidate will be the voice of the user, expected to properly convey what the user wants, needs, and expects from the products that we are creating.

    To be considered for this position, you must include your portfolio, website or other samples of work, such as case studies that demonstrate your impact as a UX leader.

     Key Responsibilities:

    • Establish the overall direction and vision for UX team (establish approach, tools and process)
    • Drive User Experience thought leadership in both the company and with our clients
    • Collaborate with key stakeholders to define product experience
    • Serve as the voice of the user while meeting the needs of the customer
    • Conceptualize, execute and refine design specifications and design standards in the form of style guides, interaction models, process flows, information architecture, wireframes, prototypes and functional design specs
    • Understand complex qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
    • Drive and document design standards and patterns across products
    • Create customer-centric designs that address business, brand and user requirements
    • Manage, mentor, and provide feedback to UX designers, with a focus on delivering high quality UX solutions to our clients
    • Lead participatory design activities (e.g. client workshops, card sorting) to understand vision, business model and knowledge about user needs and behaviors.
    • Conduct, design and analyze user experience and usability testing, incorporating testing best practices
    • Interact with current and potential customers to better understand their needs and communicate them effectively to the team
    • Create user-centered designs by considering market analysis, customer feedback, and usability findings



    Required Skills & Experience:

    • A minimum of 8-10 years of significant experience in information architecture and UX design for user-centered projects such as: responsive websites, web and mobile applications and other interactive touch points
    • Advanced degree or equivalent experience in Human Computer Interaction, Digital Media Design, Fine Arts or related field is desired
    • Demonstrate a portfolio of work with a proven track record for solving complex UX design problems
    • In-depth knowledge of iOS and Android platforms
    • Proven track record of building, managing and mentoring a team
    • Experience building low and high fidelity prototypes of digital products to illustrate future concepts and functionality to clients (use of Paper, Invision, Principle, After Effects, etc.)
    • Outstanding facilitation, brainstorming and collaboration skills
    • Proven experience conducting user research and translating user research into design decisions
    • Extensive experience building design systems that integrate with complex data
    • Strong background in usability testing, and building rapid prototypes
    • Experience working with an Agile development team
    • Experience closely collaborating with technical teams
    • Expert knowledge of tools like Sketch, Craft Axure, Adobe Creative Cloud or similar
    • Must be strategic, and creative while remaining detail oriented and process focused
    • Familiarity with current web development technologies, standards and best practices, including: HTML5, CSS, JavaScript

    Minimum Years of Experience: 12+ 

    Minimum Degree Required: Bachelor’s degree in Visual/Graphic Design, Human-Computer Interaction, Industrial Design, or other related field.

    Additional Requirements

    • This position requires successful completion of a background check and employment verification.
    • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.



    About Guidehouse 

    With a unique blend of large firm resources and an entrepreneurial collaborative culture, Guidehouse is where your purpose, passion, and expertise transforms organizations.

    Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges with a focus on markets and clients facing transformational change, technology-driven innovation and significant regulatory pressure. Across a range of advisory, consulting, outsourcing, and technology/analytics services, we help clients create scalable, innovative solutions that prepare them for future growth and success.  Headquartered in Washington DC, the company has more than 7,000 professionals in more than 50 locations.

    If you’re passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at www.guidehouse.com

    Additional Requirements

    • This position requires successful completion of a background check and employment verification.
    • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.


    Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


    Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.


    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


    Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.


    Rewards and Benefits

    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.


    Benefits include:

    • Medical, Rx, Dental & Vision Insurance
    • Personal and Family Sick Time & Company Paid Holidays
    • Parental Leave and Adoption Assistance
    • 401(k) Retirement Plan
    • Student Loan Paydown
    • Basic Life & Supplemental Life
    • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    • Short-Term & Long-Term Disability
    • Tuition Reimbursement, Personal Development & Learning Opportunities
    • Skills Development & Certifications
    • Employee Referral Program
    • Corporate Sponsored Events & Community Outreach
    • Emergency Back-Up Childcare Program


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