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You get one of the fastest growing consulting companies in the United States. While we may be a new name in consultancy, we were born from a storied one. Guidehouse was founded in 2018 as an evolution of PwC Public Sector with a mission to help our clients deliver on their mission; providing bold new strategies that catalyze transformative results across all ends of the enterprise. We embrace brilliance. We embrace independence. Join us.
The IT Operations Lead is responsible for the overall performance of a portfolio of cybersecurity applications that operate in a highly available configuration. The selected candidate, will lead a team of Administers and Engineers in the execution of ISO 2000/ITIL processes. The selected candidate will be responsible for:
System Monitoring and Performance
Incident and Problem Management
System Management (Configuration, Change and Release Management)
Tier ½ Support and Delivery (Patching, Account Management, Troubleshooting, etc)
Required: CISSP and Security+ Certifications
6 Years of experience managing large and complex enterprise systems.
Experience managing an operational technical environment and technical team, including
End User Training and Customer Forums
Experienced working with ITIL/ITSM processes
Establishing processes and SOPs for service support
Technical hands on experience in troubleshooting and system support.
Presentation development / skills
Security Clearance: TS
Guidehouse is an affirmative action and equal opportunity employer. Employment decisions will be made without regard to race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or other characteristics protected by law.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.