• Collection Strategy & Operations - Senior Associate

    Job Locations US-VA-McLean
    Client Services
    Regular Full-Time
  • Overview

    What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?




    You get one of the fastest growing consulting companies in the United States. While we may be a new name in consultancy, we were born from a storied one. Guidehouse was founded in 2018 as an evolution of PwC Public Sector with a mission to help our clients deliver on their mission; providing bold new strategies that catalyze transformative results across all ends of the enterprise. We embrace brilliance. We embrace independence. Join us.


    Our People and Organization consultants help clients effectively execute their business strategies through their people and maximize return on human capital. We do this by helping to transform their HR function, including their HR policies, operations and dashboards, and increasing their workforce capability. We also drive both transformational and event driven changes by focusing on organization design, leadership, culture, change management, communications and training.


    Security Clearance: TS/SCI FS Poly required

    Minimum Years of Experience: 3

    Minimum Degree Required: Bachelor's degree in Human Resources Management (or related field) or Information Systems

    Certification(s) Required: Certified Payroll Professional (CPP). Professional in Human Resources (PHR)

    Degree(s) Preferred: Master's degree

    Knowledge Preferred:
    Demonstrates proven thorough knowledge and success with leveraging and performing HRO product definition, delivery or implementation services specific to HR managed service functions, including the following areas: 
    - Acquisitions resulting from leading HRO providers 
    - Implementation and delivery of roles in a large employer shared services center. 
    Demonstrates proven thorough knowledge and success with enterprise level HRIS systems (such as SAP, PeopleSoft/Oracle, Lawson) in an employer or HRO environment, including the following areas:
    - Payroll, benefits and workforce administration operations within a leveraged HR delivery model
    - HR service support within the shared services environment of a large employer or a HRO provider environment serving multiple employers.

    Skills Preferred:
    Demonstrates proven thorough abilities and success with leading and/or providing consulting services, or participating on consultant lead efforts in, one or more of the following areas: 
    - HR performance improvement efforts focused on assessing current and future state opportunities associated with transforming the HR function for efficiency, effectiveness, and impact at a leading HRO provider or large employer(s); 
    - Commercial services HRO product development focused on defining, designing, building, and deploying HR delivery capabilities in a multi-client, large employer environment at a leading HRO provider; 
    - HR operations delivery focused on engaging and meeting service level agreements, change controls, organizational capabilities, system configurations, information delivery, knowledge management, and client policy parameters effectively and efficiently to provide client services. 
    Demonstrates proven thorough abilities and success with identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues.
    Demonstrates proven thorough abilities and success as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues.
    Demonstrates proven thorough abilities and success with applying MS Project, Visio, PowerPoint, Excel, and Word to support modeling and quantitative performance improvement insight (e.g., Six Sigma, Capability Maturity Models, ROI, NPV, Earned Value).

    Additional Requirements

    • This position requires successful completion of a background check and employment verification.
    • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.



    Guidehouse is an affirmative action and equal opportunity employer. Employment decisions will be made without regard to race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or other characteristics protected by law.


    If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.


    Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.


    Benefits include:

    • Medical, Rx, Dental & Vision Insurance
    • Personal and Family Sick Time & Company Paid Holidays
    • Parental Leave and Adoption Assistance
    • 401(k) Retirement Plan
    • Student Loan Paydown
    • Basic Life & Supplemental Life
    • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
    • Short-Term & Long-Term Disability
    • Tuition Reimbursement, Personal Development & Learning Opportunities
    • Skills Development & Certifications
    • Employee Referral Program
    • Corporate Sponsored Events & Community Outreach
    • Emergency Back-Up Childcare Program


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed